Zoom vs Cisco Webex
An independent, side-by-side comparison to help you pick the right tool. Pricing, features, strengths, and trade-offs.
Free (40 min limit) / Pro $13.33/mo / Business $21.99/mo
Public (NASDAQ: ZM)
Free / Starter $14.50/user/mo / Enterprise custom
User ratings
4.5/5
on G2 (55990 reviews)
74% satisfaction
Not yet rated on G2
Source: G2.com. Ratings may change over time.
At a glance
| Zoom | Cisco Webex | |
|---|---|---|
| Pricing | Free (40 min limit) / Pro $13.33/mo / Business $21.99/mo | Free / Starter $14.50/user/mo / Enterprise custom |
| Type | Video Conferencing | Video Conferencing |
| G2 Rating | 4.5/5 (55990 reviews) | — |
| Team Size | 5,001-10,000 | — |
| Funding | Public (NASDAQ: ZM) | — |
Feature comparison
| Feature | Zoom | Cisco Webex |
|---|---|---|
| HD video and audio | — | |
| AI Companion for summaries and coaching | — | |
| Breakout rooms | — | |
| Cloud recording | — | |
| Whiteboarding and apps | — | |
| Enterprise video conferencing | — | |
| End-to-end encryption | — | |
| Cisco hardware integration | — | |
| AI assistant | — | |
| Webex Suite (calling, messaging, events) | — |
What makes each tool different
Zoom
Zoom is the default meeting platform for most businesses. Its AI Companion adds meeting summaries, smart recordings, and an AI assistant across meetings, chat, and email. The massive ecosystem of integrations and reliability at scale keep it dominant.
Cisco Webex
Webex leads in enterprise security, compliance, and meeting room hardware integration. Its end-to-end encryption, FedRAMP authorization, and tight Cisco hardware ecosystem make it the top choice for regulated industries and government.
Strengths and weaknesses
Strengths
- Industry standard with massive adoption
- Reliable at scale
- Rich ecosystem of integrations
Weaknesses
- AI features require paid plans
- Zoom fatigue is a real brand issue
- Security concerns from early pandemic era linger
Strengths
- Strongest security and compliance certifications
- Excellent room hardware ecosystem
- Trusted by government and enterprise
Weaknesses
- UI feels dated compared to Zoom
- Consumer awareness lower
- Pricing complex for full suite
Try both and decide
The best way to choose is to test each tool with your own workflow. Most offer free tiers or trials.