Smarsh

Enterprise archiving and compliance platform for capturing and supervising business communications.

Pricing Enterprise custom pricing

Category Compliance & Security

Quick take

Smarsh is the incumbent in communications archiving. Its meeting support is one channel among many, not the primary use case. For organizations already using Smarsh for email and chat archiving, adding meeting recording to the same archive is natural. For organizations that only need meeting compliance, Theta Lake is more focused and purpose-built.

Smarsh scorecard

How we grade

A- 82/100

Overall grade

Industry-standard multi-channel archiving for regulated firms.

Idea B+ Unified archiving across 100-plus channels.

Brand A- Standard name in financial services compliance.

Product A- Widest channel coverage in the industry.

Market fit A- Strong fit for financial services archiving.

Adoption A- Largest independent archiving provider, wide install base.

Features A- Broad multi-channel capture and supervision.

Security A- Compliance archiving with strong regulatory posture.

Value B- Expensive and complex, enterprise only.

Overview

Smarsh is a communications archiving platform that captures, stores, and supervises electronic communications for compliance. In the meeting context, Smarsh archives Zoom, Teams, and Webex recordings alongside email, chat, social media, and other channels. The platform serves regulated industries (financial services, government, healthcare) that must retain and supervise all business communications. Smarsh has been in the compliance archiving space for over 20 years.

Strengths & limitations

Strengths

+Widest channel coverage in the industry
+Financial services standard
+Strong regulatory expertise

Limitations

–Very enterprise-focused
–Complex implementation
–Expensive

Pricing

Enterprise custom pricing

Custom enterprise pricing. Market estimates: $15-40/user/month. Volume and channel count affect pricing. Annual contracts.

Who it's for

Compliance teams at financial services firms, government agencies, and healthcare organizations that must archive business communications across multiple channels. Legal teams needing eDiscovery across meeting recordings. Not for companies that only need meeting recording or transcription.